Return & Refund Policy
OUR POLICY
All complaints requiring re-printing, returning, refunding for any reason must be submitted within 4 weeks of the successful delivery of the order.
Error arising from the shipping unit: The order has been sent to the shipping carrier, but the tracking status has not been updated to active for over 5 days.
- FlashPOD will resend the order or refund 100%.
All complaints requiring re-printing, returning, refunding for any reason must be submitted within 4 weeks of the successful delivery of the order.
FlashPOD will resend the order or refund 100% in the following cases:
- Manufacturing defect: To determine a defect caused by the manufacturer, the seller needs to provide actual images/videos/feedback from the customer. Accepted mistakes include: printing errors in the design, loss of detail in printing, colors that are completely different from the provided design sample, sending the wrong shirt, and shirts that are torn or damaged due to manufacturing issues.
- The order has shown an active tracking status on the shipping carrier system but has not been updated for over 5 days (this applies only if using the FlashPOD label).
- The order has been successfully sent, but the product is damaged due to the shipping carrier (only applicable if using the FlashPOD label).
- The order has been successfully delivered but was sent to the wrong address provided (only applicable if using the FlashPOD label).
FlashPOD will resend the order or refund 50% in the following cases:
- The order has been recorded as successfully delivered, but the customer has reported not receiving the package (this applies only if using the FlashPOD label).
What cases does FlashPOD not support and refund?
- The order was lost due to providing the wrong address/incomplete address.
- The customer or you yourself do not like the product printed according to the manufacturer’s standards.
- If you make any mistakes when creating the product, such as sending the wrong image or placing/rotating the design incorrectly according to the customer’s requirements.
- If you or your customer choose the wrong size when ordering the product.
- The order is still within the maximum production and shipping time allowed for the product.
During the shipping process, there may be cases where the tracking status is updated to “Return” on the carrier’s system due to reasons such as the recipient being unreachable, incorrect addresses, or incomplete delivery information. To assist customers and sellers efficiently and conveniently, FlashPOD provides the following specific return support policies:
1. Returned Package Already Arrived at FlashPOD Warehouse
If the package status updates to “Return” and has successfully been returned to FlashPOD’s warehouse, the seller must:
- Contact FlashPOD to provide the correct address for re-shipment.
- Pay for the second-time shipping fee and additional handling charges (according to FlashPOD’s current policy).
- After receiving the necessary information and confirming payment from the seller, FlashPOD will promptly resend the package.
2. Package Not Returned to Warehouse Within 5 Days and Tracking Stopped Updating
If a package is not returned to FlashPOD’s warehouse within 5 days after the tracking status has been updated to “Return,” and no further updates have been provided by the shipping company, FlashPOD will offer the following support options:
- Support 50% of the re-shipment costs.
- Or refund 50% of the order value to the seller.
Sellers should proactively contact FlashPOD’s customer support for prompt assistance.
3. Support Request Procedure
- Step 1: Seller notifies FlashPOD customer support about the order situation.
- Step 2: Provide detailed order and tracking status information.
- Step 3: FlashPOD verifies the situation and advises the best suitable support solution.
FlashPOD commits to closely cooperating with sellers to effectively resolve any issues that arise during shipping, ensuring maximum protection of rights and interests for both customers and sellers.